The paper aims at understanding the state-of-the-art on the performance measurement models in the public sector. Thus, the article highlights the existing studies in the international scenario, critically analyzing the main topics, and drafting the future research lines. A structured literature review has been employed to analyze the papers published in the most famous journals of public management and administration. The results underline a framework summarizing the existing literature in the international scenario. In particular, findings highlight a call to encompass transparency, responsibility, sustainability, and public value in the measurement system, also taking into consideration new types of public organizations, such as the hybrid ones. While some sectors are well investigated, there is the need to deepen the knowledge of certain fields further. In the long run, scholars and practitioners should generate and rethink new integrated performance evaluation models that can cope with the changes occurring in the public sector. Findings provide a shared vision of current research lines, supporting scholars in their future work on new streams.

La performance nel settore pubblico tra misure di output e di outcome. Una revisione strutturata della letteratura

Francesca Dal Mas;Maurizio Massaro;Helena Biancuzzi
2020-01-01

Abstract

The paper aims at understanding the state-of-the-art on the performance measurement models in the public sector. Thus, the article highlights the existing studies in the international scenario, critically analyzing the main topics, and drafting the future research lines. A structured literature review has been employed to analyze the papers published in the most famous journals of public management and administration. The results underline a framework summarizing the existing literature in the international scenario. In particular, findings highlight a call to encompass transparency, responsibility, sustainability, and public value in the measurement system, also taking into consideration new types of public organizations, such as the hybrid ones. While some sectors are well investigated, there is the need to deepen the knowledge of certain fields further. In the long run, scholars and practitioners should generate and rethink new integrated performance evaluation models that can cope with the changes occurring in the public sector. Findings provide a shared vision of current research lines, supporting scholars in their future work on new streams.
File in questo prodotto:
File Dimensione Formato  
2020_34_Dal Mas et al_EJVCP.pdf

accesso aperto

Tipologia: Versione dell'editore
Licenza: Creative commons
Dimensione 576.49 kB
Formato Adobe PDF
576.49 kB Adobe PDF Visualizza/Apri

I documenti in ARCA sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10278/3736333
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact