Violations of rational choice principles in pricing decisions

Research on behavioral and psychological aspects of pricing is concerned with violations of rationality. This paper presents a comprehensive overview of the current literature by highlighting those studies that have specific relevance for industrial pricing. I hereby examine two different perspectives. First, by taking the customer perspective, I analyze under which circumstances customer purchase decisions violate basic principles of rational choice. Second, by taking the perspective of managers, I examine which biases affect the process of price setting within firms. This overview meaningfully advances industrial pricing theory and practice: It allows both customers and managers to guard themselves against widely diffused traps in decision making. It also enables managers to favorably influence customer perceptions of value and price without actually changing the price. Finally, by pulling together a number of different research areas into a more parsimonious framework and a tighter narrative, this framework offers systematic directions for future research.