Artificial Intelligence: Technologies, Applications, and Policy Perspectives. Insights from Portugal

Artificial Intelligence (AI) reshapes the global scenario and redefines development and service demand. AI stands as a disruptive technology that leads to numerous, more efficient activities, industrial processes, and new business models. The literature underlines that AI can be used in all aspects of organizations and individuals’ personal lives, and such nuances and potentials are still mostly unstudied, representing an interesting research gap. This chapter aims to emphasize the technologies and applications of AI to industries and services. Focusing then on the Portuguese context, this research’s main objective is to concentrate on AI to recognize state of the art and the main developments and trends in the industry and services and provide insights into AI policies.