Knowledge resources are required to be generated, transferred, utilized, and managed in relation to all the business process, and the quest for process improvements depends on the development of projects of knowledge management (KM). All the world-leading industrial sectors have been almost totally oriented towards Fordist principles for decades, although with several modifications along time. Many of the organizational and technical tools developed for quality management are actually tools for information and knowledge diffusion aimed at coordinating organizational behaviors. The advance in Information and Communication Technology (ICT) has helped significantly for data and information handling. KM promises are creating considerable expectations, as knowledge is accredited with extraordinary value and flexibility compared to any other assets.
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