Destinations are highly dynamic and complex systems requiring a responsive and relational governance system. Recent tourism literature proposes a network approach to destination management, but empirical evidence shows interactions in destinations remains low. Dominant stakeholders tend to control destination governance systems; less powerful ones are not actively included. This chapter schematizes the network of relations as a destination triangle made up of governance, supply side, and tourists. A quantitative study of tourists and a qualitative study of supply-side stakeholders show that the destination triangle is inappropriately adjusted. The supply side is not actively involved in destination management. The findings show that the absence of a relational management approach can impede initiatives.

The destination triangle. Towards Relational Management

jan van der borg;VAN DER ZEE, EGBERT LAURENS
2017-01-01

Abstract

Destinations are highly dynamic and complex systems requiring a responsive and relational governance system. Recent tourism literature proposes a network approach to destination management, but empirical evidence shows interactions in destinations remains low. Dominant stakeholders tend to control destination governance systems; less powerful ones are not actively included. This chapter schematizes the network of relations as a destination triangle made up of governance, supply side, and tourists. A quantitative study of tourists and a qualitative study of supply-side stakeholders show that the destination triangle is inappropriately adjusted. The supply side is not actively involved in destination management. The findings show that the absence of a relational management approach can impede initiatives.
2017
Knowledge Transfer To and Within Tourism. Academic, Industry and Government Bridges. Bridging Tourism Theory and Practice;
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10278/3703295
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